Operations Manager

We’re Hiring an Operations Manager!

The Operations Manager will work with both the Software Development teams and the Support team to build a strategy for supporting Strathcom’s products. We are looking for someone with a technical background, customer focused, and with demonstrated technical operations experience who can get things done, provide technical direction, and develop a plan for taking our operational support to the next level.


  • Define, manage, and update the company’s operational strategy and roadmap.
  • Meet or exceed all security SLAs for patching and remediations.
  • Own and manage the supportability of all services, acting as the primary technical contact for escalations from the support team.
  • As the ultimate owner of the supportability of all services, you will work with our Software Development teams to ensure we build with operations in mind.
  • Oversee the scalability and refresh of systems infrastructure and core services
  • Monitor and report on SLAs to stakeholders
  • Interface with Support team on implementation of support models and system integration/automation of manual tasks and processes to improve efficiency.
  • Owner of CD/DevOps Tooling and System/Configuration Management Automation
  • Responsible for compliance controls implementation, oversight and audit
  • Communicate plans, status, and issues to management on a regular basis
  • Work closely with Software Development teams in architecting and planning systems infrastructure


  • Familiarity with CI/CD tooling, DevOps concepts, Infrastructure as Code
  • Experience with disaster recovery planning, implementing and testing backup strategies, and security penetration tests
  • Experience implementing and running a configuration management platform (Ansible, Puppet, Chef)
  • Experience running datacenter workloads in the cloud at scale (GCP, AWS, or Azure)
  • Working knowledge of Terraform, CloudFormation and Jenkins is strongly preferred
  • Strong customer service experience and ability


  • Experience building and managing global infrastructure, systems and services
  • BSc in Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
  • 10+ years of industry experience with Software Development and Operational focus
  • Demonstrated understanding of system security including risk management and compliance
  • Ability to communicate effectively both verbally and in writing with technical and non-technical people. Skilled in writing concise, understandable, technical documentation
  • Ability to work independently, keeping track of a number of continuing problems, requests, and projects
  • Strong negotiation and problem solving skills. A track record of delivery.  
  • Ability to work with and explain technical scenarios to non-technical stakeholders.
Apply Today