At Strathcom, we make a point of taking our client’s concerns seriously, which means staying up-to-date with the Canadian auto industry that keeps our (and our clients’) bread buttered. Talking to clients in recent months revealed a widespread concern over one issue in particular: the looming prospect of American trade tariffs that may hold serious economic implications for Canada’s automotive sector.
With the long-standing North American Free Trade Agreement (NAFTA) as a target of considerable “gutting”, the big fly-in-the-ointment takes the form of aggressive tariffs on Canada’s steel and aluminum, effectively stabbing the very heart of our nation’s automotive sector. Taking aim at such a significant economic driver generates huge concern throughout Central and Eastern Canada.
Do you remember your first version of Facebook? It might have looked a bit like this:
In the last few years, Facebook has evolved tremendously. Gone are the days where “pokes” were considered an acceptable means of initiating a conversation. Facebook has become a resource for people to connect and consume media. It has also become a predominate marketing platform. As such, its advertising platform has also evolved. One of the major developments in Facebook advertising was the introduction of Lead Ads.
Have you ever wondered where your favorite automotive brands fit within market niches? The Auto Insurance Centre has your answer; their study was conducted using over 114 million Facebook brand fans from across North America. Continue reading “A Few Fun Facts About Car Brand Fans”→
We may be heading into the second quarter of 2017, but we are still talking about how this is the year of mobile. On March 22, 2017, we were fortunate enough to attend Facebook’s first ever Auto Summit in Toronto where mobile was definitely at the top of all conversations. Continue reading “Facebook Auto Summit”→
Imagine a social platform, dedicated entirely to motoring; a digital media platform balancing enthusiast and professionally provided content. The idea is far from revolutionary, however, if accomplished on a large scale it will certainly play an influential role in the online advertising of vehicles.
Never has a startup received such substantial backing from such reputable individuals in its early formation. DriveTribe has received funding from not only notable entrepreneurs but also has backing by the ex-Top Gear trio, Clarkson, May and Hammond.
“The site plans to build an engine to send content that will specifically target the disparate communities that make up car fans — from petrol heads to classic car aficionados. A versioning engine and multi-variate testing system will trial ‘hundreds of different versions’ of content on different segments of users, defined by age, gender, location and interests, with ‘optimal matches’ pushed directly to peoples’ social timelines through Facebook, Instagram, Twitter, Snapchat, etc. There will, of course, be iOS and Android apps, as well.”
After receiving my invite just prior to public launch, I spent some time poking around the app. What at first seemed to be little more than Instagram dedicated entirely to vehicles, soon led to a realization of the platforms marketing potential. Essentially, DriveTribe will allow a new sort of content targeting engine to emerge as individuals will be providing direct automotive related information. Information which will be aggregated much like Facebook and will allow automotive advertisers to target look-a-like crowds and distinct individuals according to group information and interests provided.
It seems fitting that this new site will segment users into separate tribes. As “Tribe” marketing has become a norm in the digital age, rapidly updated real time information provides the ability for advertisers to display highly pertinent ads to targeted online social communities.
To make money, the startup doesn’t plan to pursue traditional online display advertising. Instead, the object is to go after native advertising, or branded advertising, similar to what Vice Media does, said Mr. Schmitt.
“I think that is the way that advertising is going. I have a lot of car advertisers coming to us,” he said. “It allows them to target their advertising.”
To learn more about DriveTribe you can visit their website, and for more information on all things automotive marketing you can subscribe to our newsletter!
The Think with Google resource gives us online video planning tips for success with online videos. The first tip is to be mobile-minded. Google’s research found that viewers who watched an ad twice on mobile had – on average – a significant lift of 23% in unaided brand awareness, and 47% in unaided ad recall.
Think with Google also suggests to put YouTube alongside TV. But for most small to medium businesses, this might not be as easy as it would be for big-box businesses. So what’s the alternative? Put YouTube alongside Facebook. Not only are you adhering to the first tip, but you’re also choosing to advertise on a platform where people spend their time watching videos. When was the last time you watched a video on Facebook? The answer is probably yesterday or when you were on your coffee break.
Facebook is also more measurable than TV because you can track conversions from pixels and generate leads right from Facebook through their lead ads objective. In addition to the ability to generate leads, you can also track performance and measure key performance indicators to see if it’s all living up to your expectations.
You can read the referenced Think With Google content here. If you would like more online video planning tips, check out or previous post about YouTube or give our Online Marketing Team a call; and don’t forget to ask about how you can get $500 in bonus Facebook ad spend!
According to a Google study of mobile traffic, 96% of people use their smartphone to get everyday things done. To meet those needs, people will use search functions – the resource 87% of people turn to first. In moments of need, people turn to their smartphones.
Secondly, they found that 70% of smartphone owners who bought something in-store had turned first to their devices for information about that purchase. To tie it back to the previous finding, they found 92% of those who search on their phone made a related purchase.
So what does this mean for you?
This means that you need a strong mobile strategy. Smartphone owners utilizing searches are likely to make a follow-up action, and another after that, until they meet their needs. Having a strong mobile campaign in your AdWords will ensure you are taking advantage of this knowledge.
Mobile-specific bids – mobile bids are different from desktop bids, so why treat them the same?
Mobile-specific ads and extensions – with extended-text ads, you currently can’t make ‘mobile-preferred’ ads; however, the mobile-only campaign will make sure these ads show only on mobile devices. Use mobile CTAs as much as possible. If you have historical data on extensions (that’s good), use it as a starting point in optimizing your mobile campaign.
At the end of the day, your AdWords account should be built with a mobile perspective first. Need some advice about mobile traffic? Contact our online marketing team today!
The terms Geo-Fencing and Geo-targeting, are increasingly being used, but are not clearly being explained and differentiated. We decided to shed some light on these two similar, but distinct terms.
Definition of Website Geo-Fencing
Geo-Fencing is essentially a virtual perimeter that you can draw around any location on a map to deliver dynamic content to visitors – it is a form of website personalization.
Great! So, Geo-Fencing = personalization. So, what does this mean for dealers? This means that dealerships can generate personalized content in real time based on where their visitors’ IP addresses are registered. Since we know where your visitors are physically located, we can leverage this information to provide visitors with personalized videos, photos, text, and calls-to-action that are relevant to them. This will ultimately provide your buyers much more value from their visit.
Yes, you read that correctly. Implementing a desktop-focused campaign can get you a better CPA – not alone, though.
Every day, users search on the go with their mobile devices. You never know where people will be, so you can’t lock down one postal code or small area around your store. People search from everywhere, which is completely different from a desktop search. That’s why we need to be able to focus on mobile and desktop separately, and by making both a desktop-focused campaign and a mobile-focused campaign, we can achieve this.
AdWords accounts should be taking advantage of the ability for device segmentation. You should have campaigns that focus on both desktop and mobile search. You can do this by adjusting campaign settings so the mobile bid adjustment is set to -100%; this will make the entire campaign’s ads and keywords never show on a mobile device.
The next step is to clone that campaign and set up mobile-specific ad extensions, bids, and ad copy (and don’t forget landing pages if you don’t have a responsive website). This ensures that your keywords only activate the mobile ads in this campaign.
Now you have one campaign bidding for desktop and mobile at the same time and can focus your ad copy to speak to mobile users. In addition, you can see the value come from each device-segmented campaign at a higher level, whereas before you’d need to look at a segmented view in AdWords, which can be a bit of a mess to look at.
For more information, don’t hesitate to drop us a line or subscribe to our newsletter!
In addition to Expanded Text Ads (ETA’s) Google has also recently released Responsive Ads – are they right for your business?
Depending on the website, you can feature different combinations of your Responsive Ads. A short headline with the description, a long headline and a description, or a short/long headline. All this means is that your ad will have more opportunities to reach your target audience while they spend their time online. Note that long headlines and description lines are 90 characters, while the short headline is 25 characters. They also allow for branding, since Google allows you to upload a logo and an image.
One concept to think about when using responsive ads is the number of characters you use in the headlines and the description lines. The possible combinations would mean that your ad will take on ad spots where your ad would make no sense without a concise message in the headlines. Additionally, because of the lack of control (i.e. telling Google an ad can only show if the description line shows), Google might feature your description but only half of it – due to the size of the ad. In other words: don’t say more than you need to!
Another point is that Google can’t show you previews for every type of ad , so the creative you come up with might not meet your expectations on different websites. It all heavily depends on where the ads are shown. I suggest controlling this by finding strong performing placements/websites where they show and excluding mobile apps at the campaign level.
At the end of the day, you should take advantage of responsive ads since they offer more than Google Text Ads. However, like anything else in an AdWords account, monitor them closely. You can let Google find strong performing websites, but rein in control right away when you find them. Don’t let these responsive ads run rampant! As soon as performance dips for an extended period of time let Google find better performing websites or change your creative and repeat the process.
The hard truth: winter is coming. And with winter, comes white walkers snow and ice that require consumers to switch from their summer to winter tires. Car parts and services search queries happen year round, but many queries see huge seasonal peaks that your dealership should be capitalizing on. With the looming seasonal change upon us, is your dealership ready to face the long night?
Strathcom had the privilege of attending a webinar recently put on by Google and Mintel that focused on the issues and opportunities that exist for Canadian dealerships’ parts and service departments. Here are some key takeaways from Buddy Lo, Automotive Analyst at Mintel.
Canadians seem to be a little neglectful when it comes to vehicle maintenance! Mintel’s report shows that 19% of consumers bring their vehicles in for service just once or twice a year. Further to this, only 17% bring in their vehicle when there is an immediate problem. Whether it be financial barriers, scheduling barriers, or other barriers, consumers seem to be very hesitant to bring their vehicle in regularly.
There is also a strong presence of DIY (Do It Yourself) customers. About 10% of customers perform basic maintenance service on their own.
Recent vehicle sales are up
Future sales projections are up. As millennials now represent 21% of the Canadian population, they are the most likely generation to purchase a new vehicle
This represents a great opportunity for service departments as these recent and future vehicle sales need to be serviced.
How to leverage this opportunity? What should dealerships focus on?
No surprises here…offering good customer service is a must. According to the findings, key components of exceptional service include:
Decreasing waiting periods
Having a mechanic or a repairman available
Offering free shuttle service
Offering a complimentary loaner car
Seamless spending: Assuring the shortest possible purchase path – challenge the convention with mobile technology and craft a payment process that makes it easy for the consumer
Making it easy to book an appointment – ask yourselves what prerequisite information is actually required. Are there ways to decrease the length or forms to make it more likely for consumers to submit the booking online?
Help owners track cost of ownership
Other ways to generate business from these opportunities include:
There is space for the service industry to leverage referral business generation. For example, UBER leverages digital referrals by offering a bonus to those that make the referral and those that receive the referral. Possible rewards could include a free car wash, or a discount, for example.
Consumers are also looking for tools that provide the reward / punishment system to help them better themselves. For example, just like Fitbit badge, digital achievements are acquired for achieving objectives.
Drive organic traffic by taking photos of your service and tagging photos to drive awareness among your customers’ networks. This is a great way to establish and expand on relationships on the digital space.
Attract the DIY customer by providing a high-level service class. This will facilitate relationship-building and rapport with the consumer.
The DIY customer can also be more price sensitive. Counter this by offering time sensitive promotions while the service bay isn’t heavily occupied.
Leverage YouTube advertising as DIY customers often consult YouTube for instruction on how to maintain their vehicle.
Perform efficient mobile marketing that will drive traffic with location based, long-tailed keywords
Customer service is still king: repeat business relies on good customer service
For more information, give us a call today! And for access to future webinars, subscribe to our newsletter!
Vehicle descriptions are a big part of user engagement on a website. Users are more likely to click and on a car when they see a write up that points out why they should buy that car. So what really grabs a viewer’s attention? CAPITALIZED LETTERS? Listing an essay size amount of package options that can turn a reader cross eyed? All these ideas are outdated and consumers skim over them without a second glance.
YouTube has about 16.6 million unique users in Canada; if you are not advertising your dealership on YouTube, you are leaving out this audience and these potential customers. Here’s why you shouldn’t skip YouTube.
Before you get into the reasons why YouTube is absent from your marketing portfolio, let me tell you that recent studies have shown that viewers retain 95% of information from video ads as opposed to just 10% from text ads. With advertisers being charged only when users watch their videos, YouTube is one of the most effective and cost-efficient channels to market your business and yet, surprisingly, is also one of the most underused channels in the automotive industry!
Users aren’t just watching videos, they’re also being impacted by them. About 70% of car shoppers say that YouTube influences their purchase decisions. YouTube lets dealerships reach new visitors who are not only interested in their business, but also eager to take action. With call-to-actions on video ads, YouTube also allows potential customers to connect with dealers to begin their car-buying experience. Studies show that 49% of vehicle shoppers who watch a YouTube video ad end up visiting a dealership.
YouTube also allows dealers to remarket to specific audiences. This audience might include users who interacted with your ads and are much more likely to be receptive to additional brand messages. Remarketing can reach users who have already shown interest in your dealership and bring them to your website. By letting you reach your most valuable customers, this can lower your cost per acquisitions. And yes, we just touched on one of the reasons that should make YouTube very attractive to your dealership. It is highly cost-effective, costing you only pennies to get your message in front of interested buyers.
Google researchers found that 92% of vehicle consumers visit YouTube every month. With an eager and interested audience like that just waiting to be engaged by compelling offers and enticing visual messages, there are more than 16.6 million reasons why you should be advertising on the world’s second-largest search engine.
Start building an effective YouTube campaign with Strathcom Media today! Call our team at 1-888-914-1444.
Unless you’ve been under a rock for the last week, you’ve undoubtedly heard of Pokémon Go – the latest viral app. The idea is that users explore their surroundings to hunt and capture Pokémon. People chase the cartoon creatures at “pokéstops” and “gyms” plotted on a customized version of Google Maps, navigating to their real-world locations using their smartphones. As of Monday, July 11th, the game was seeing about 21 million daily active users, (for comparison, at its peak Candy Crush reportedly had about 20 million daily active users). Nintendo’s new virtual reality smartphone game has only been officially released in the United States, but Canadians are managing to play the new Pokémon game through a couple different workarounds.
It’s even one of the top searches according to Google:
One thing to look at with the advent of any new technology or social platform, is what is the impact for advertisers? Pokémon Go is a free app, but users pay in data. The developer behind Pokémon Go is planning to allow retailers and other companies to sponsor places on its virtual map.
“There are several ways that we see the potential for significant monetisation of Pokémon Go by Nintendo, and one of them is certainly the potential for paid advertising or paid deals that encourage players to come to a particular building or store. It is a huge opportunity,” said Atul Goyal, analyst at Jefferies.
In an interview with the Financial Times, John Hanke, chief executive of Niantic, which developed Pokémon Go, hinted that similar advertisements would soon be coming to Pokémon Go.
Alongside in-app payments, “there is a second component to our business model at Niantic, which is this concept of sponsored locations”, Mr. Hanke said, where companies “pay us to be locations within the virtual game board — the premise being that it is an inducement that drives foot traffic”. Advertisers are charged on a “cost per visit” basis, similar to the “cost per click” used in Google’s search advertising, he said.
Some car dealerships & local businesses have already found that positioning a pokestop on their premises has driven a rush of traffic. According to the New York Post, one pizza restaurant in Queens saw business increase 75% after buying a $10 in-game power-up that lured Pokémon to its location.
Robert Drews of Mile High Motors implemented a program to reward players. He created a Facebook graphic to promote oil change discounts, with savings that correlate with your level on Pokemon Go (Level 5 = $5 off, Level 10=$10 off etc). Within the hour he had over 32 shares and 125 likes. Creative dealers could also open their service departments as hunting grounds, or see if their location is a “Pokestop” and use that to buy lures and entice customers to visit.
Pokemon Go could become a very powerful advertising tool in a short amount of time. Since this technology is so new, jury is out on the financial impact, but we cannot wait to see how progressive dealers use tools like this to bring in more business.
The main question answered with an opportunity analysis on new keywords is: ‘How can I spend my money and not have it drowned out by competitors?’
If a search query involves the make of a vehicle, you can almost guarantee that ‘OEM’ and at least one other OEM-related keyword are in the search results page. This also means that local dealerships are probably bidding on those keywords too. The best keywords are keywords that are being searched for often, get conversions, and which you can place in top positions. However, to find those keywords, you have to do a little keyword digging.
One place you can start with is the tool, Ad Preview. You can preview keywords you believe will be less competitive, and it will give you a chance to see what your competitors are doing. Typically, terms in ad copy are used as keywords. So Ad Preview can give you an idea of what other keywords competitors are using, as well as confirm or disprove your hunches about potential searches.
While Ad Preview is a great tool to see what the search results will look like, you still need to figure out just how much traffic those keywords can generate. Keyword Planner can tell you the average monthly searches, and Google determines the level of competition. While you can’t use this tool to gauge the exact amount of competitors, you can use it to gauge if your money will be drowned out. The Keyword Planner has accurate enough estimations of what a cost-per-click would be so you can tell right away if you have the financial means to bid on those keywords.
As long as you utilize a combination of Ad Preview and Keyword Planner, you’ll get a reasonable understanding of potential new keywords for your account.
Want to get a deeper analysis to gain more actionable insights? Or other methods of finding new keywords? Contact the Strathcom Media team to learn more!
June 23 was our first Google Event in Edmonton and it was a huge success! This event was special not only because it was the first event of its kind in Edmonton, but also because it was the official launch of our non-automotive division – The UnAgency. Check out our full blog post, as well as our band new UnAgency website here!
The shift to mobile is happening and there is no doubt that consumers are making most of their purchasing decisions based on searches from their mobile device. According to a U.S. study, 4 out of 5 car shoppers use their phones in the purchasing process, and 63% of shoppers are still shopping on mobile while at a dealership. With 86% of consumer research being done online, how does your dealership stand out in a mobile-driven world? Here are some mobile-driven strategies to help your dealership win mobile moments.
1. Calls are the Most Important Conversions
Before shoppers visit a dealership in-person, they’re likely going to make a phone call instead of using email, chat, text, or social media. 60% of car shoppers would use a “call” button if it were available in a search ad. Call extensions should be a standard feature to your mobile ads, but making sure your call extensions are running during your operating hours, and are tracking Call Forwarding numbers will drive your dealership phone leads.
Optimizing your mobile site to allow phone calls can also increase your dealership’s mobile performance. If you are only tracking form completions from your mobile site, you could be missing half of your website conversions.
2. Target Automotive Keyword Trends with Mobile Ads
Thanks to search term reports, marketers have easy access to the search terms that are rising in the mobile landscape. Since 2015, there have been two keyword trends that are increasing in popularity in mobile auctions:
Price Searches: more shoppers are searching for the prices of their vehicle of interest on mobile. By targeting “MSRP” and price keywords, you can help shoppers make quick decisions regarding the vehicle they’d like to purchase.
Near Me Searches: 80% of searches for “car dealership near me” were made on mobile. By enabling location extensions, you can appear on the top results for shoppers looking for the nearest location to them.
3. Target On-the-Lot Shoppers
Shoppers carry their mobile phones everywhere they go. Even once a shopper arrives at the lot, they are still comparing price and inventory with other local dealerships. Here are the strategies you should use to target on-the-lot shoppers:
Run geotargeted ads for your dealership, and your competitors
Use ad copy emphasizing savings and inventory
Include call extensions so customers can quickly connect with your team
4. The Power of Facebook
Canadians spend one out of every four minutes of their time spent on mobile surfing Facebook and Instagram. Facebook is effective in the consideration phase of the customer journey since targeting includes options such as vehicles of interest, current vehicle, life events, and many more. Utilize Facebook ad formats and targeting to reach your customers where they are the most.
Mobile marketing can provide your dealership with plenty of strategies to drive sales offline. Don’t let your dealership fall behind on the shift and contact the experts at Strathcom Media at 1 (888) 914-1444.
In March 2016, Google came out with a case study that highlights how the modern car buying process predominantly involves digital interactions, 71% of which occurred on mobile devices. In November 2015 they stated that 1 in 4 car buyers turned to mobile every day to do research on vehicles prior to purchasing. Google’s 5 big moments should be something all digital marketers think about, which is why I think Facebook is an advertising platform that will strengthen any marketing efforts if executed properly.
Facebook has over 1.65 billion monthly Facebook users1 and that number grows each year. On average, users spend approximately 20 minutes on each Facebook session2. In Canada, about 21 million people are on Facebook and about 16 million of those users are on Facebook every day. Just the sheer amount of daily users should be enough to consider advertising on Facebook, and we haven’t even gone into the features and tools that help you get more leads and engage potential and past customers. Not to mention, you’ve probably heard more than once that everyone is always on their phone. Well, 1 out of every 4 minutes spent on mobile is spent on Facebook and/or Instagram.
If you want to compete and get ahead of your competitors you should be where people spend their time – Facebook. Not only will people be familiar with your brand, but the people who are truly interested in purchasing will interact with you on Facebook. How, you ask?
Your ads can generate website or page traffic which can result in a lead.
Competing to engage with people interested in makes or models outside of your own.
Facebook allows users to fill out a form directly on the app or website.
The third point should stand out the most. Facebook has lead ads that allow users to fill out a form quickly through Facebook. You don’t even need to worry about a form being too long. Facebook pre-populates their info reducing the time it takes a user to fill out a form. Which means you get all the information you need to get more qualified leads.
Want the best strategies and optimizations for Facebook and Google? Contact one of our Strathcom Online Marketers to learn more.