Review & Reputation Management
The most profitable marketing medium out there is word of mouth.
Your online reputation has two components – what you say about yourself, and what others say about you. Every day, customers are talking about your business on Google, Facebook, Yelp, DealerRater, blogs and elsewhere, and this chatter has a direct impact on your revenue. It’s time you join the conversation.
Review & Reputation Management gives you control over your online presence by helping you correct online listings, respond to and solicit reviews, benchmark yourself against competitors and more.
TWO BIRDS, ONE STONE
Not only will customers see your dealership as a trusted business, but so will Google (and in turn, you’ll become more relevant and rank higher in search results).
HEAR WHAT PEOPLE ARE SAYING
Our team will keep you up-to-date on all positive and negative reviews and mentions of your business, leaving you more time to get everything else on your plate taken care of.
DON’T GET CAUGHT TONGUE-TIED
Not sure what to say to your negative review? Our well-practiced wordsmiths will work with you to curate and post a response that helps you take back control of the narrative.
Give ‘em something to talk about
Our Review & Reputation Management package allows you to spend less time managing your online reputation, and focus on giving people positive experiences to talk about.
- Provide custom responses on behalf of your dealership for all written reviews – both positive and negative. In the case of negative reviews, we’ll send the crafted response to the dealership contact to provide final approval within 24 hours before the response is posted.
- Provide monthly, actionable reports to help you improve your presence
- Optimize your profiles on the “Big 3” platforms: Google, Yelp, and Facebook. This includes claiming or creating any missing profiles, adding your company logo, customizing the header, and updating your business information.
- Clean up your citations. We will make sure your NAP is consistent across the internet which will improve your SEO and make your business easier to find.
- Assess your competition. We’ll see how your online presence compares to your competition and we’ll proceed accordingly.
- Gather new reviews from your customers each week. We’ll also monitor which reviews go public and which will stay private.