PRIVACY POLICY

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose to Provide

  • Name
  • E-mail address
  • Phone Number

Submitted by you through our web site, in an attempt to contact us regarding a product or service. This information is only used to contact you back, by either the e-mail address or phone number provided by you. This information is only stored for as long as you are a customer of Strathcom or are a prospective customer of Strathcom’s in an ongoing communication relationship.

Credit Card Information

If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization for payments made with credit cards. You may also be required to set up a personal account with a username and password, that will allow you to manage your personal information. For example, you may need to provide the following information:

  • Name & e-mail address
  • Mailing address
  • Credit card number & expiry date
  • Home and business phone number
  • User name & password

In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Web Site Use Information

Similar to other Web sites, our Web site utilizes Web server logs to collect information about how our Web site is used. Information gathered through Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Web server logs allow us also to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.

This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and products that may effect your account with Strathcom. The lists used to send you product and service update notices are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information.

How Do We Secure Information Transmissions?

When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card or account numbers to us through an unsecured email.

How Do We Protect Your Information?

Information Security. Like you we value your personal information. Part of valuing your personal information is making sure that it is protected and kept confidential. We achieve this by a number of ways. Such as having each employee sign a confidentiality agreement regarding all Strathcom and client information. By keeping all records in filing cabinets that are maintain in a locked office and by requiring all computers to have up-to-date security software and passwords entry systems. We also utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. Despite these measures, and given that no technology is completely foolproof, there will always remain a certain amount of risk that your personal information may be disclosed, without your consent, unintentionally and without fault on the part of Strathcom. Strathcom declines any responsibility in the event that such confidential information is disclosed.

Evaluation of Information Protection Practices.

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations.

Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online or may maintain in our databases by emailing Strathcom’s Privacy Officer at privacypolicy@strathcom.com

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Questions?

If you have any questions or concerns regarding Strathcom’s Privacy Policies and practices please contact our Privacy Officer Bill Warren at 780-433-8844 or by e-mail at privacypolicy@strathcom.com