What’s New and Exciting in Google Analytics for 2018?

We as customers have very high expectations for relevant and customized content from businesses. Google is always trying to improve and understand the user’s journeys and find new ways to deliver us that data.

According to Google, almost 90% of marketing executives say that understanding user journeys across channels and devices is critical to marketing success.

So let’s take a peek at the four new features in Google Analytics for 2018 to help us better understand our customers.

More of a Focus on Users in Reports

User metrics are a valuable way to understand your customer and their road to converting. With the new updated standard reporting you can see how many visitors came to your site from paid search as well as see the sessions. This allows important user data to be front and center when looking at data, instead of just focusing on sessions.

Measure Lifetime Metrics and Dimensions

Google has added a new tool to help marketers analyze visitors individually, lifetime metrics and dimensions for individual users, this data is based off on the lifetime of their cookie. This will allow you to look at historical data and see the total amount of time unique visitor has spent on your site or how many times they visited, what pages they are looking, etc. It essentially provides more accurate data than before, so that you can use that knowledge to deliver a better experience for your users.

Audiences Reporting

Google has also now added the option to build audience based on segments, which then can be linked to AdWords for more targeted marketing. You can now publish these new audiences and see a cross-channel view in Analytics whereas you were unable to connect that data in the past.

Conversion Probability

Conversions Probability is a new metric this year, it provides more analytic intelligence on the people who are most likely to convert based on the use of machine learning, and the transactions that user has made in the past. Pretty cool stuff Google.  Marketers can use this to their advantage by creating remarketing lists that target users that are more likely to convert and reach those users through their advertising campaigns in AdWords.

These new advancements in Google Analytics for 2018 are going to help you understand your user’s journey better and help you provide them a better experience that they have come to expect. For more detailed information on any of these features check out this post on the Google blog. We at Strathcom are looking forward to seeing what features Google comes up with next so we can continue to build better experiences and relationships with the customer.

Analytics Intelligence

Google Analytics is releasing an update that will make it much easier and quicker to find the data you need.  The new tool Google Analytics will be rolling out is called: Analytics Intelligence.  Analytics Intelligence will allow you to type in what it is you are looking for and give you those results. Instead of navigating through multiple sections within Analytics, you will now be able to type in questions like “How much traffic did CPC bring in this month compared to last?”, and it will quickly show you the answer.

Man working on a project in an office using a tablet; images of analytics intelligence graphs

Beyond answering your questions, Analytics Intelligence also shows new opportunities for you through automated insights, now available in the web interface as well as in the mobile app. These insights can show spikes or drops in metrics like Revenue or Session Duration, tipping you off to issues that you may need to investigate further. Insights may also present opportunities to improve key metrics by following specific recommendations.

To find out more about Analytics Intelligence, check out the complete article here!

Google Externship

Last week, Strathcom Media had the pleasure of hosting an exclusive 2-day “Google Externship” with Googler, Caitlin. As a first-time Edmonton-visitor, Caitlin was pleased to learn more about our Canadian culture and hear that Edmonton (yes, just Edmonton) was hosting 9 sold-out Garth Brooks concerts!

During her time with us, she was able to share her expertise of Google products and optimizations in order to help us improve some of our AdWords accounts. In addition to doing deep dives into specific accounts, she also provided us with insider tips and tricks on how to improve efficiency in our daily tasks and shared new insights and different ways to use Google products.Close-up view of Google apps on an Android smartphone, including Chrome, Gmail, Maps.

We all know the importance of Google and its impact on our daily lives. Whether it’s to learn more about a topic or to settle an argument, anyone can just “Google it” and find everything they need. In fact, 93% of online experiences begin with a search engine, and the use of search engines is expected to increase by another 15% in 2017. Additionally, 84% of new car buyers and 68% of used car buyers use Google in their shopping journey. Also, 75% of users do not scroll past the first page of search results, hence the importance of advertising.  As a Premier Google Partner, Strathcom understands how to get you noticed on the search results page.

Our ad operations and sales teams greatly benefited from Caitlin’s visit and we are now refreshed and ready to smash your advertising  goals out of the park!

What IS Attribution Modeling?

Ever wonder why the conversion data in your Analytics account is different from AdWords?  That is because of attribution modeling. An attribution model is a rule or multiple rules that are assigned to different touchpoints in a conversion path.  Consumers may interact with multiple touchpoints during their purchasing journey. Attribution models help marketers develop a better understanding of how to optimize their website and online advertising to facilitate a consumer’s conversion path. There are 6 Attribution Models: Last Click, First Click, Linear, Time Decay, and Position-Based.

Google Analytics

Last Click Model

The last click model gives all credit of the conversion to the last ad and the corresponding keyword. This model is best suited for when your advertising goal is to attract people at the moment of purchase, or your sales cycle does not include a consideration phase. This is the default model in AdWords.

In the automotive purchasing journey, car shoppers experience many touchpoints before they commit to a purchase. According to Google, a consumer can have over 900 digital interactions over a 3-month period. By only tracking with the last click model, we are missing out on the hundreds of interactions before the final conversion.

First Click Model 

The first click model gives all credit of the conversion to the first clicked ad and keyword. This model is helpful when tracking initial brand awareness. If you are trying to build your brand, this model will help track when your customers are first exposed to your brand.

Linear Model

The linear model gives credit of the conversion across all of the touchpoints in the path. For example, your Paid, Organic, and Social channels will all equally contribute to the conversion. You will use this model if you want to maintain a presence with the customer throughout the entire purchasing journey. All of your campaigns are equally important during the buying process.

Time Decay Model

This model gives more credit to clicks that happen closer to the time of the conversion. If a customer clicked on your Facebook ad a week ago and never converted, but converted an hour after clicking your paid search ad, your paid search ad will be given more credit to the conversion than the Facebook ad. Advertisers who run short promotions will find this model most useful to give more credit to interactions that happened during the days of the promotion.

Position-Based Model

Position-based model gives 40% of the credit to the first and last clicked ads, and spreads the remaining 20% across all other touchpoints. Advertisers who use this model value the first interaction that introduced the costumer to the brand, and the last interaction that lead to a sale.

Fractional conversion credits are available to accounts that follow an attribution model that attribute fractional credit for each conversion across multiple clicks. The fractions are represented as a decimal such as 0.33 or 0.5 to give an accurate representation of the credit of the keyword or ad.

At Strathcom Media, our advertising experts have the skills and the tools to track all of the necessary touchpoints to understand your consumer purchasing journey. Interested in making the most of your online advertising with attribution modeling? Contact our sales team today to get started on a smarter way to advertise online!

How are You Not Running a Paid Search Campaign for Your Dealership Yet?

While there is a good chance that your dealership is currently running a Paid Search Campaign, there are still (surprisingly) a good portion of dealerships that aren’t.

There can be many reasons for deciding not to: lack of marketing dollars, lack of expertise, lack of knowledge, lack of time, etc.

Nowadays, it goes without saying that businesses have a plethora of digital marketing options to choose from, but I’d like to make my case on why dealerships can’t afford not to be running a paid search campaign. Continue reading “How are You Not Running a Paid Search Campaign for Your Dealership Yet?”

What On-the-Lot Foot Traffic Data Reveals About Car Shopping

We know that car shoppers’ online behaviour is important, but that doesn’t mean that the behaviour of on-the-lot-traffic isn’t important, too.

mid age car shopper using cell phone on-the-lot

Google has recently released their data showing which month and which time of day the most people are visiting dealerships. Ten years ago, car shoppers were making an average of five visits to dealerships when searching for a car, but now the average car shopper makes only two dealership visits. This change in on-the-lot behaviour is why it’s important to make sure that you are showing your mobile ads to the right person, at the right time, to make sure that you are present for this stage of their car buying journey.

In order ensure your ads are in the right place at the right time, Google suggests adjusting your mobile budgets so your ads appear when people are searching for auto information in the vicinity of your dealership. They also suggest ‘day-parting’ so that your ads are delivered during the time of day that people are looking for information – during their lunch break, for example.

Another way you can effectively target on-the-lot shoppers is with Hyper (re)Targeting. With Hyper (re)Targeting, you can target on-the-lot customers in your dealership, your competitor’s dealership, or attending an automotive conference or auto show. You can even target specific postal codes down to a 50 meter radius.

To find out more about how you can be be present along every stage of your customers’ journeys, give us a call today!

How to Reach More Customers in January, According to Google

As we near the end of 2016 and the beginning of 2017, Google has shared 4 ways that you can optimize your online strategy this year according to their data.categories seeing higher traffic from Google in January 2016 than October 2015

Use click share to drive more engagement

We all know that, generally, the closer to the top position you are on Google, the higher engagement you will see from shoppers; especially on mobile. As shown in the chart below, for the Vehicles & Parts category you will need about a 15% click share to be competitive in reaching the top positions. How do you increase your click share? Increasing your bids as well as your ad relevance are good places to start.

Create a strategic seasonal campaign

Having a separate campaign for certain products at certain times (winter tires, for example) allows you be more flexible with your budgets for these products.

Use custom labels to create seasonal product groups

Use custom labels to create a segmented product group in your campaign for products like winter accessories for vehicles. This allows you to adjust your bids for winter accessories and to monitor your click share.

Remarket your products to previous shoppers

Remind your customers of the products they viewed in the holiday season but didn’t convert on – chances are they are still interested in finding the best deal!

For more information on how to optimize your site for the Google SERP, give us a shout or subscribe to our newsletter!

Think with Google – Online Video Planning

Camera lens with lense reflections.

The Think with Google resource gives us online video planning tips for success with online videos. The first tip is to be mobile-minded. Google’s research found that viewers who watched an ad twice on mobile had – on average – a significant lift of 23% in unaided brand awareness, and 47% in unaided ad recall.

Think with Google also suggests to put YouTube alongside TV. But for most small to medium businesses, this might not be as easy as it would be for big-box businesses. So what’s the alternative? Put YouTube alongside Facebook. Not only are you adhering to the first tip, but you’re also choosing to advertise on a platform where people spend their time watching videos. When was the last time you watched a video on Facebook? The answer is probably yesterday or when you were on your coffee break.

Facebook is also more measurable than TV because you can track conversions from pixels and generate leads right from Facebook through their lead ads objective. In addition to the ability to generate leads, you can also track performance and measure key performance indicators to see if it’s all living up to your expectations.

online video planning tips

You can read the referenced Think With Google content here. If you would like more online video planning tips, check out or previous post about YouTube or give our Online Marketing Team a call; and don’t forget to ask about how you can get $500 in bonus Facebook ad spend!

Adjusting AdWords For Mobile Traffic

According to a Google study of mobile traffic, 96% of people use their smartphone to get everyday things done. To meet those needs, people will use search functions – the resource 87% of people turn to first. In moments of need, people turn to their smartphones.

Secondly, they found that 70% of smartphone owners who bought something in-store had turned first to their devices for information about that purchase. To tie it back to the previous finding, they found 92% of those who search on their phone made a related purchase.

So what does this mean for you?

This means that you need a strong mobile strategy. Smartphone owners utilizing searches are likely to make a follow-up action, and another after that, until they meet their needs. Having a strong mobile campaign in your AdWords will ensure you are taking advantage of this knowledge.

mobile traffic

What can you do to have a strong mobile campaign?

  • Mobile-only campaign
  • Mobile-specific bids – mobile bids are different from desktop bids, so why treat them the same?
  • Mobile-specific ads and extensions – with extended-text ads, you currently can’t make ‘mobile-preferred’ ads; however, the mobile-only campaign will make sure these ads show only on mobile devices. Use mobile CTAs as much as possible. If you have historical data on extensions (that’s good), use it as a starting point in optimizing your mobile campaign.

At the end of the day, your AdWords account should be built with a mobile perspective first. Need some advice about mobile traffic? Contact our online marketing team today!

Read the referenced Google material here: https://www.thinkwithgoogle.com/articles/mobile-search-consumer-behavior-data.html

Build a Desktop-Focused Campaign in a Mobile-First World

Yes, you read that correctly. Implementing a desktop-focused campaign can get you a better CPA – not alone, though.

Close up of elegant young business men standing against the wall and checking their mobile phones.

Every day, users search on the go with their mobile devices. You never know where people will be, so you can’t lock down one postal code or small area around your store. People search from everywhere, which is completely different from a desktop search. That’s why we need to be able to focus on mobile and desktop separately, and by making both a desktop-focused campaign and a mobile-focused campaign, we can achieve this.

AdWords accounts should be taking advantage of the ability for device segmentation. You should have campaigns that focus on both desktop and mobile search. You can do this by adjusting campaign settings so the mobile bid adjustment is set to -100%; this will make the entire campaign’s ads and keywords never show on a mobile device.

The next step is to clone that campaign and set up mobile-specific ad extensions, bids, and ad copy (and don’t forget landing pages if you don’t have a responsive website). This ensures that your keywords only activate the mobile ads in this campaign.

Now you have one campaign bidding for desktop and mobile at the same time and can focus your ad copy to speak to mobile users. In addition, you can see the value come from each device-segmented campaign at a higher level, whereas before you’d need to look at a segmented view in AdWords, which can be a bit of a mess to look at.

For more information, don’t hesitate to drop us a line or subscribe to our newsletter!