Chess, Not Checkers: Why Your Dealership Needs a Digital Strategy

wood chess pieces on board game. brown vintage background

When most dealerships are faced with the question, “Does your business have a digital strategy?”–the usual answer is (hopefully), “Yes, of course!” And this would be great, but are you truly utilizing this strategy? Or, even worse, are you not using a strategy at all? We’re not saying that not having a digital strategy is borderline criminal (though it is)–we’re just here to help.

Strategy, according to Wikipedia, is a plan of action or policy designed to achieve a major or overall aim. In short, a strategy is an in-depth plan. For your dealership you should be thinking of the long-term advantages your dealership provides compared to your competition, and how you can defend that competitive advantage. Continue reading “Chess, Not Checkers: Why Your Dealership Needs a Digital Strategy”

You Ask We Answer: Paid Search

pay per click lolo

Welcome to a brand-new installment of “You Ask, We Answer!” (*still waiting on that production budget, Bill*). We know navigating the vast tapestry of the internet can sometimes be difficult and a little overwhelming, which is why we host our weekly webinars for you to up your online savvy without the negative, thick-framed glasses-wearing, man-bun connotations that come along with it! 

For today’s webinar, we asked our Director of Online Advertising and Home Alone aficionado, Nathan Leverette, to answer any of your questions and concerns regarding Paid Search (as the organic search specialist writing this blog begrudgingly sat and watched in the corner while we recorded). We’ve embedded the webinar video below, along with a transcription of everything we discussed so you can follow along below!

Continue reading “You Ask We Answer: Paid Search”

Translation vs Localization in Google Ads; or, An Ode to Poutine

french bulldog with red wine and baguette and french beret hat, isolated on white background

If you’ve ever tried to drop a sick pun with a relative whose first language isn’t English, you will understand the importance of conveying the more subtle meanings behind words. With the magic of the internet we can now type familiar or foreign phrases into Google and receive an instant translation in any language you want–some of them not even real languages . This is a wonderful resource when a well-meaning Aunt from Quebec sends you a birthday card, and you haven’t spoken French since Grade 6. The general gist behind what tante Laurence is saying can be mine in seconds! The problem is that as amazing as Google Translate is, it has limitations. The French employed is Parisian French, not Quebecois French, meaning some local words or phrases could be completely lost. Continue reading “Translation vs Localization in Google Ads; or, An Ode to Poutine”

Look Closer… Seeing the Difference Between Ads & Organic Search

Closeup of the word SEARCH on binary code on a computer screen.

“Have you ever had a dream, Neo, that you were so sure was real? What if you were unable to wake from that dream? How would you know the difference between the dream world and the real world?” – Morpheus, The Matrix (1999)

I had to get up from the computer and take a walk after realizing that, at the time of writing this, The Matrix is almost 20 years old. It was a game-changer which has stood the test of time, much like another entity which is around 20 years old: search engine advertising (abrupt segue, I know). Continue reading “Look Closer… Seeing the Difference Between Ads & Organic Search”

Facebook vs Google: The Battle for Digital Marketing Supremacy

hands holding a smartphone with graphic that says facebook vs google

You did all the right things, talked to all the right people, and finally decided to utilize digital marketing–now what? Let’s not talk about budget, but rather the important question of what route to take. Do you use Google Ads or Facebook marketing? Which platform is going to give you the best bang for your buck? Which platform is ideal for your marketing needs? Is Strathcom trying to just sell me their service with this blog? The answer to the last question is a resounding “No!”, but the other questions aren’t quite as simple. Continue reading “Facebook vs Google: The Battle for Digital Marketing Supremacy”

Analyze This!: New Features in Google Analytics

Young man at the psychotherapist, lying on couch, emotionally speaking, discussing with psychotherapist his problems, practitioner making some notes. Horizontal photo banner for website header design

In the 70s people hung out at roller disco rinks wearing bellbottom jeans and big perms. In the 80s they hung out at the arcade, and acid-washed denim was all the rage. Fast forward to 2018 and all the cool kids are wearing morose, Zuckerberg-esque heather grey hoodies, sitting in independent coffee shops, spending their time on Google Analytics.

Okay, maybe not quite. But if you’ve been hanging around in Google Analytics lately, you’ve probably seen a few new things pop up. And while we’d never toot our own horn about how cool we are (*sound of crickets*), we do know a thing or two about Google Analytics. Cool or not, you can never say we’re not helpful, so here’s a quick summary of those new features and how they can make your life easier. Continue reading “Analyze This!: New Features in Google Analytics”

Enhance Your Display Campaigns with Custom Intent Audiences

Beyonce on a billboard, holding a google logo

Like my diet, the Google Display Network can be a bit hit or miss. For those that need a quick refresher, think of the Display Network as a passive form of advertising where, unlike traditional search advertising, Google gives advertisers the opportunity to place ads on a variety of sites or apps beyond the ‘Search Engine Results Page’ (SERP). Users in this network may not necessarily be in “shopping mode,” rather, they are busy reading about crypto currency, watching Beyoncé’s latest music video, and learning why its good to drink kombucha (two of three being major components to my aforementioned diet). To be successful in the GDN, your ads must not only attract the users’ attention, but entice them enough to click through to your site, leaving the original content they were engaged with. Accomplishing this is not easy – have you ever tried competing with Queen B? Continue reading “Enhance Your Display Campaigns with Custom Intent Audiences”

Are Your Ads Mobile-Friendly?

Women hold the phone to enter the code to get a discount from the store. The concept of providing marketing services on the internet for easy access to information.

We’ve all heard it before, “the world is going mobile”. But that’s old news. As a matter of fact, the world is not going mobile — it’s already there (and that’s not just my opinion either). According to a recent study done by comScore, Canadians spend 59% of their total internet time on their smartphone. That’s an average of 3,927 minutes per user per month, and counting!

If you’ve got a website, you’ve probably got the mobile side covered, right? Site speed and responsive layouts are pretty well a mandatory feature if you want to reach (not to mention engage) as many visitors as possible.

But how about your ads? Are they also mobile-friendly? Continue reading “Are Your Ads Mobile-Friendly?”

What? There Are Other Competitors Advertising?

shocked and angry man at laptop

How to Compete When the CPCs Are High.

In the automotive marketing industry every day is a battle.  Just as it’s a battle as a consumer to find the perfect car; from navigating the internet, wondering if you can trust your friend’s recommendations that he or she claims will get you the perfect car, or just wondering where to begin.

One question emerges more than most when advertising digitally, “How the #%@$ do I get to be #1, or how the #%@$ can I compete against the top guns that are ranking #1?”

Well gosh, we thought you would never ask! Over the next few minutes we may change your life, by that we mean that we may teach you something new that will help in your future digital marketing efforts.

 What exactly is a cost-per-click?

Continue reading “What? There Are Other Competitors Advertising?”

Last-Click Attribution is Fake News

The Stats: Conversion Rates, Goals & Assists

My personal favorite Wayne Gretzky statistic? If you take away all his goals and just count his assists, he would still have more total points in the NHL than any other player’s goals and assists. Combined.

It is worth noting, however, that a certain ageless wonder named Jaromir Jagr might just make this fact obsolete, depending on how much longer he can evade the chapped, grim clutches of Father Time. Especially remarkable, however, is that while highlighting the baffling number of career assists tallied by Jagr, the Great One remains the all-time leader in goals scored. It’s therefore safe to say that not all of his records are threatened by the mullet-icon. Continue reading “Last-Click Attribution is Fake News”

Mobile Advertising In Canada Going Into 2018

 

eMarketer.com recently published their report on Mobile Advertising in Canada and to no ones surprise, mobile is exploding. I wanted to condense and share some of the findings, but if you wanted to purchase the full report from eMarketer.com, you can find it here.

Before I get into the numbers, I wanted to give you an idea of what the end game for mobile is. Mobile has evolved to be a part of our lives; our phones are with us – for the most part – 100% of the time. Because of this, how much we use our phones to complete activities in our daily lives will only increase. It used to be just to make calls, then text as well, then email as well, then surf the internet on the early (crappy) mobile web browsers, then apps and so on. We even have the ability to track our health on our phone, and in a relatively short period, probably 10 years, when you go to the doctor’s office, you’ll just hand the doctor your phone, and it will have all your medical info and readings it has been taking since your last visit. Many companies are working on how the mobile phone will replace desktops, which – other than for work – have been declining in sales. Unless you need a desktop to run high powered programs like video/image editing or PC games, you’ll soon just have your phone and a couple monitors at home/work that you plug directly into.

 

Alright… onto the info:

Continue reading “Mobile Advertising In Canada Going Into 2018”

HeroConf 2017: Recap On 3 Days Of Non-Stop PPC

T-Shirt from HeroConf 2017 that says PPC Nerd

From April 17th-20th, I had the opportunity to attend one of the largest gatherings of PPC nerds in North America: HeroConf 2017 hosted in Los Angeles.  This was my first PPC conference and I had no idea what to expect, but I couldn’t have felt more at home at the conference among other people who live and breathe PPC.

It was a busy week filled with learning, networking, and free drinks. Despite all the fun, I came home excited to share my new knowledge with the Strathcom team. Here are my key takeaways about what to expect in the world of PPC in the future.

 

It’s Time to Move on From Last Click Attribution

Attribution Modeling was one of the hottest topics discussed at HeroConf. Speakers from all industries agreed that it’s time to ditch the last click model, and focus on other touchpoints that lead to a conversion. However, there is no magical way of knowing which model is right for you. Speaker Jeff Greenfield of C3 Metrics discussed the importance of not waiting around for the perfect model, but to test and test again. The only way to prove the value of attribution models is to test until you become less wrong. Attribution modelling is extremely important in the automotive industry as we move away from the standard sales funnel, to a customer journey with multiple touchpoints. By ignoring the touchpoints a customer reaches today, we may never see them again for another 3 years.

Integrate Your Paid Social & Paid Search Strategies

Continue reading “HeroConf 2017: Recap On 3 Days Of Non-Stop PPC”

Google Externship

Last week, Strathcom Media had the pleasure of hosting an exclusive 2-day “Google Externship” with Googler, Caitlin. As a first-time Edmonton-visitor, Caitlin was pleased to learn more about our Canadian culture and hear that Edmonton (yes, just Edmonton) was hosting 9 sold-out Garth Brooks concerts!

During her time with us, she was able to share her expertise of Google products and optimizations in order to help us improve some of our AdWords accounts. In addition to doing deep dives into specific accounts, she also provided us with insider tips and tricks on how to improve efficiency in our daily tasks and shared new insights and different ways to use Google products.Close-up view of Google apps on an Android smartphone, including Chrome, Gmail, Maps.

We all know the importance of Google and its impact on our daily lives. Whether it’s to learn more about a topic or to settle an argument, anyone can just “Google it” and find everything they need. In fact, 93% of online experiences begin with a search engine, and the use of search engines is expected to increase by another 15% in 2017. Additionally, 84% of new car buyers and 68% of used car buyers use Google in their shopping journey. Also, 75% of users do not scroll past the first page of search results, hence the importance of advertising.  As a Premier Google Partner, Strathcom understands how to get you noticed on the search results page.

Our ad operations and sales teams greatly benefited from Caitlin’s visit and we are now refreshed and ready to smash your advertising  goals out of the park!

What IS Attribution Modeling?

Ever wonder why the conversion data in your Analytics account is different from AdWords?  That is because of attribution modeling. An attribution model is a rule or multiple rules that are assigned to different touchpoints in a conversion path.  Consumers may interact with multiple touchpoints during their purchasing journey. Attribution models help marketers develop a better understanding of how to optimize their website and online advertising to facilitate a consumer’s conversion path. There are 6 Attribution Models: Last Click, First Click, Linear, Time Decay, and Position-Based.

Google Analytics

Last Click Model

The last click model gives all credit of the conversion to the last ad and the corresponding keyword. This model is best suited for when your advertising goal is to attract people at the moment of purchase, or your sales cycle does not include a consideration phase. This is the default model in AdWords.

In the automotive purchasing journey, car shoppers experience many touchpoints before they commit to a purchase. According to Google, a consumer can have over 900 digital interactions over a 3-month period. By only tracking with the last click model, we are missing out on the hundreds of interactions before the final conversion.

First Click Model 

The first click model gives all credit of the conversion to the first clicked ad and keyword. This model is helpful when tracking initial brand awareness. If you are trying to build your brand, this model will help track when your customers are first exposed to your brand.

Linear Model

The linear model gives credit of the conversion across all of the touchpoints in the path. For example, your Paid, Organic, and Social channels will all equally contribute to the conversion. You will use this model if you want to maintain a presence with the customer throughout the entire purchasing journey. All of your campaigns are equally important during the buying process.

Time Decay Model

This model gives more credit to clicks that happen closer to the time of the conversion. If a customer clicked on your Facebook ad a week ago and never converted, but converted an hour after clicking your paid search ad, your paid search ad will be given more credit to the conversion than the Facebook ad. Advertisers who run short promotions will find this model most useful to give more credit to interactions that happened during the days of the promotion.

Position-Based Model

Position-based model gives 40% of the credit to the first and last clicked ads, and spreads the remaining 20% across all other touchpoints. Advertisers who use this model value the first interaction that introduced the costumer to the brand, and the last interaction that lead to a sale.

Fractional conversion credits are available to accounts that follow an attribution model that attribute fractional credit for each conversion across multiple clicks. The fractions are represented as a decimal such as 0.33 or 0.5 to give an accurate representation of the credit of the keyword or ad.

At Strathcom Media, our advertising experts have the skills and the tools to track all of the necessary touchpoints to understand your consumer purchasing journey. Interested in making the most of your online advertising with attribution modeling? Contact our sales team today to get started on a smarter way to advertise online!

How are You Not Running a Paid Search Campaign for Your Dealership Yet?

While there is a good chance that your dealership is currently running a Paid Search Campaign, there are still (surprisingly) a good portion of dealerships that aren’t.

There can be many reasons for deciding not to: lack of marketing dollars, lack of expertise, lack of knowledge, lack of time, etc.

Nowadays, it goes without saying that businesses have a plethora of digital marketing options to choose from, but I’d like to make my case on why dealerships can’t afford not to be running a paid search campaign. Continue reading “How are You Not Running a Paid Search Campaign for Your Dealership Yet?”

What On-the-Lot Foot Traffic Data Reveals About Car Shopping

We know that car shoppers’ online behaviour is important, but that doesn’t mean that the behaviour of on-the-lot-traffic isn’t important, too.

mid age car shopper using cell phone on-the-lot

Google has recently released their data showing which month and which time of day the most people are visiting dealerships. Ten years ago, car shoppers were making an average of five visits to dealerships when searching for a car, but now the average car shopper makes only two dealership visits. This change in on-the-lot behaviour is why it’s important to make sure that you are showing your mobile ads to the right person, at the right time, to make sure that you are present for this stage of their car buying journey.

In order ensure your ads are in the right place at the right time, Google suggests adjusting your mobile budgets so your ads appear when people are searching for auto information in the vicinity of your dealership. They also suggest ‘day-parting’ so that your ads are delivered during the time of day that people are looking for information – during their lunch break, for example.

Another way you can effectively target on-the-lot shoppers is with Hyper (re)Targeting. With Hyper (re)Targeting, you can target on-the-lot customers in your dealership, your competitor’s dealership, or attending an automotive conference or auto show. You can even target specific postal codes down to a 50 meter radius.

To find out more about how you can be be present along every stage of your customers’ journeys, give us a call today!

eMarketer’s Automotive StatPack, 2016

eMarketer has released their Automotive StatPack for 2016. This statpack gives an overview of digital automotive trends in 4 categories:

  1. Industry Sales & Transactions
  2. Ad Spending
  3. Buyers & Consumer Behavior
  4. Consumer Attitudes Toward New Automotive Technology

Below is a quick summary of the report; even though it contains primarily U.S. data, there are still trends in ad spending for OEMs and Dealers, as well as changes in consumer behavior that are relevant to the Canadian market.

Happiness of Buying a New Car Continue reading “eMarketer’s Automotive StatPack, 2016”