Dealers Asked, Google Listened: Google’s 2017 Dealer Playbook

GOOGLE’S DEALER PLAYBOOK IS HERE!

2017 Dealer Playbook

If you attended any of the Google Think Dealer events this fall, you know that Canadian dealers have been asking for a step-by-step guide on how to advertise on Google for years, and it is finally available. Based on Canadian automotive data, whether you are a beginner looking to do the bare minimum, or a seasoned pro looking for how to stand out online, The Dealer Playbook breaks down exactly where you should be spending your marketing dollars.

You can download the Playbook here, and if you have any questions just ask your friendly neighborhood Premier Google Partner, Strathcom Media.

To learn more about the Dealer Playbook, there is still time to register for Google Think Dealer in Vancouver and Calgary , and we will be publishing a blog summarizing everything we learned at these events. Stay tuned!

Mobile Advertising In Canada Going Into 2018

 

eMarketer.com recently published their report on Mobile Advertising in Canada and to no ones surprise, mobile is exploding. I wanted to condense and share some of the findings, but if you wanted to purchase the full report from eMarketer.com, you can find it here.

Before I get into the numbers, I wanted to give you an idea of what the end game for mobile is. Mobile has evolved to be a part of our lives; our phones are with us – for the most part – 100% of the time. Because of this, how much we use our phones to complete activities in our daily lives will only increase. It used to be just to make calls, then text as well, then email as well, then surf the internet on the early (crappy) mobile web browsers, then apps and so on. We even have the ability to track our health on our phone, and in a relatively short period, probably 10 years, when you go to the doctor’s office, you’ll just hand the doctor your phone, and it will have all your medical info and readings it has been taking since your last visit. Many companies are working on how the mobile phone will replace desktops, which – other than for work – have been declining in sales. Unless you need a desktop to run high powered programs like video/image editing or PC games, you’ll soon just have your phone and a couple monitors at home/work that you plug directly into.

 

Alright… onto the info:

Continue reading “Mobile Advertising In Canada Going Into 2018”

GOOGLE THINK AUTO 2017: FULL REVIEW

For those of you who enjoyed the brief highlight reel we released in September on Google Think Auto, here’s the full review. Enjoy!

Google Think Auto 2017

In September, we were fortunate enough to attend this year’s edition of Think Auto at the Toronto Centre for the Arts. The scenery of the event was different and so was the direction of the event. Instead of focusing on the four phases of the car buying journey, there was a ton of data presented on the the buyer’s persona. If you don’t remember what the four phases are, check out our 2016 recap of Think Auto for a good refresher. Continue reading “GOOGLE THINK AUTO 2017: FULL REVIEW”

Make an Effort, Not an Excuse – How to Merchandise Your Inventory Effectively

How to Merchandise Your Inventory Effectively
Dilbert’s friend Wally, the perpetual voice of reason.

Last week, we hosted a webinar to discuss How to Merchandise Your Inventory Effectively. In this webinar, we talked about the fundamentals of e-commerce websites, different variations of structuring your inventory listings, and Strathcom’s four best practices for well-merchandised inventory. But rather than put the cart before the horse, we want to make sure we share this important public service announcement:

If you’re in the business of selling vehicles, you need to put your inventory on your website.

You were probably told this a few years ago, and we’re still telling you this now because it often doesn’t happen. The reasoning is pretty simple, too: if you can’t be bothered to put in the effort required to show a customer why they should do business with you, they won’t be bothered to put in the effort to go looking for it.

Think of it this way: buying a home is the largest purchase the average person will make in their lifetime. If you were selling your house, and your realtor didn’t put a listing of your house on MLS online, you’d probably be pretty upset, right? Chances are good that potential buyers wouldn’t even know your house was for sale unless they happened to drive by and see the sign on the lawn. And even then, they wouldn’t be able to go online and find the listing to learn about how many bedrooms or bathrooms it has, peruse the square footage or other house specifications, or look at pictures of how the house looks inside. Those potential buyers would probably have a greater chance of finding other homes, listed by other realtors, who did the best job possible of showcasing the house in that online listing so that the potential buyers would want to book a viewing and hopefully make an offer.

A vehicle is the second largest purchase that the average person will make in their lifetime. Why would your dealership want to do things any differently?


To learn more about how to best structure your online inventory for your customers, plus our Big Four Best Practices, be sure to check out the recording for “How to Merchandise Your Inventory Effectively”.

Want to be the first to know? Join our mailing list to ensure you’ve got a front row seat to the next webinar!

Western Canadian Dealer Summit 2017

Another amazing event hosted at the Banff Springs Hotel is in the books. The Western Canadian Dealer Summit brought together dealerships from British Columbia, Alberta and Saskatchewan to listen and learn from industry experts about what’s happening in the automotive industry. So what did we learn this year? Here’s our highlight reel.Western Canadian Dealer Summit was hosted at the Banff Springs hotel

Continue reading “Western Canadian Dealer Summit 2017”

Think Auto 2017

Google Think Auto 2017
Toronto Centre for the Arts, September 7, 2017

This past Thursday, we were fortunate enough to attend this year’s edition of Google Think Auto at the Toronto Centre for the Arts. Although the venue changed from the usual scene at Massey Hall and the direction of the event was slightly different by not having individual dealers out (check out our blog on the upcoming Think Dealer events!), the content was useful and provided a different perspective on our ever changing Canadian car buyer market.

The focus of this year’s event was on buyers falling into three main buckets:

  1. First Time Buyer “The Newbie” – represents 20% of the Canadian car buying market
  2. Brand Loyalist “The Loyalist” – represents 37% of the Canadian car buying market
  3. Brand Switcher “The Switcher” (or the promiscuous as they like to call them) – represents 43% of the Canadian car buying market

Here are some highlights of this year’s study:

  • Video continues to be the hot topic going into next year, but the conversation has changed from OEMs being simply present, to being present in the right way and getting in front of the right audience.
  • The Newbies and the Switchers are the top two buyers heading to YouTube, but they are watching different content. The Newbies are focused on expert and peer reviews of vehicles while the Switchers are watching on the road and test drive videos.
  • On average, Canadian car buyers:
    • Will visit 2 dealerships (down from 3 last year)
    • Are in the market for 57 days
    • Will consider between 2 and 4 brands
  • 80% of car buyers said that digital will reduce the number of visits to a dealership, meaning they are using online resources to be more efficient
  • 54% of car buyers said that they will not contact the dealership before going there
    • This means that you have to WIN online to win the in-person visit!
  • Google will be hosting Think Dealer events across the country to present more dealership specific information

We will have a  complete summary to follow with more detailed info and stats, stay tuned!

Think Dealer 2017 Events

Think Dealer 2017 Events

If you haven’t already heard, Google changed up their Think Auto event this year. Instead of bringing everyone across the country to the centre of the universe…Toronto… they decided to bring their wealth of knowledge across the country and host Think Dealer specific events in 5 cities between October 12th and November 9th. Lucky for us, we were still able to check out Think Auto and you can read up on our quick summary of the event here!

The goal of Think Dealer is to bring the latest industry stats and innovations to a location near you. The team from Google will be presenting their latest findings on what you can do at the dealership level to reach, engage and drive car buyers to your dealership!

Our team will be jet setting off to 4 of the 5 Think Dealer events (sorry Montreal) and we’d love to see you there. Here are the dates and locations:

  • Montreal – October 12th
  • Toronto – October 17th
  • Halifax – October 19th
  • Vancouver – November 7th
  • Calgary – November 9th

If you’re interested in attending one of these events, we would be happy to sign you up! Please reach out to info@strathcom.com and we’ll take care of the rest. If you’re looking for some more information, head to https://events.withgoogle.com/think-dealer-2017/. Or if you would like to attend Think Dealer in either Toronto or Vancouver but don’t want to splurge on a plane ticket and hotel room, enter our contest and we will not only foot the bill, but also hook you up with Strathcom, Facebook, and Google swag!

We look forward to seeing you at Think Dealer!

Strathcom Media: Das Volkswagen Website & Online Advertising Provider

Volkswagen driving down a highway

Over the past few months, Volkswagen Canada has been searching across the country for the best website and online provider for their dealers. Strathcom Media is thrilled to announce that we have been  selected as one of their 3 providers.

Volkswagen Dealers – if you would like to learn more about Strathcom Media and why you should consider us as a provider, you can:

  • check out our Volkswagen Webinar that we hosted yesterday here.
  • download our case study with Southgate Volkswagen and testimonial video here.
  • If you would like to compare us with the other two providers, you can do so right here.
  • If you would like to attend our second webinar on Thursday, August 10 to ask us questions in person, you can register here for English and here for French.

Volkswagen is sunsetting their partnership with DMT. If you are using a DMT website without a secondary site, you will need to choose a new provider. If you have any other questions, you can drop us a line at vw@strathcom.com or 1 (888) 914-1444!

Automotive Innovations – what are shoppers looking for?

It’s always interesting to see the new and upcoming technology that luxury automakers reveal at their auto shows. The technology that is released today could potentially be commonplace for vehicles in the future – and not only for luxury vehicles. This can be traced back to the early versions of the seat belts that Saab offered in 1958, the first implementation of ABS.

An automobile full of new technology and innovation

Continue reading “Automotive Innovations – what are shoppers looking for?”

Are you ready to Go Further?

Technology and innovation are the cogs that keep the automotive industry wheel moving forward, and Ford is no stranger to this. The evolution of Ford is taking them down new roads with the possibility of “no driver required” by 2021 as they plan to have a fully autonomous vehicle in the market1.

If Ford is bringing this type of ingenuity and forward thinking to the brand, shouldn’t you as Ford Dealers be looking to do the same for your dealerships? The answer is: absolutely and unequivocally YES! Now, you might be asking yourself how you should go about and do this, well search no further, we’re here to help! Your website is often one of the first places a potential customer will search to learn about what you have to offer. They might have started off with a Google search to get there, or perhaps they came across your business page on Facebook and read some great reviews before making their way to your website. At the end of the day, they are coming to your site and you need to be providing the right experience for them.

While you’re out searching for a new website provider, you need to think like a Ford VP would. Think about what’s going to get you ahead of the competition and keep you there. You need to look for a partner who isn’t okay with sticking with the status quo and who always searching for and developing the next greatest thing for your website. You need to look for a partner like Strathcom Media who is consistently bringing new products to the market and ensuring your website is future-proofed.

Some of the more recent technology launches with Strathcom Media include Personalization, Geo-Fencing, Notepad and Silent Salesman. These tools were designed to provide your potential customers with a unique experience tailored to what they’re interested in and what they’ve looked at on your site. According to a study by Janrain, 74% of people get frustrated when websites have content, offers, or ads that have nothing to do with their interests. Tools like Notepad and Silent Salesman use the concepts of scarcity and abundance to create a sense of urgency and to prey on our fear of missing out to help you generate more leads. #FOMO

Looking down the road, there are a lot of exciting products and improvements launching including:

  • Releasing modules for online retailing
  • Increasing lead conversion and generation through releasing a behavioral exit intent tool and a front facing appraisals tool
  • Adding more detailed information to our vehicle analytics tool;  Market Intel
  • Increasing the scope and features associated with website personalization
  • Launching our CRM product
  • Developing Market Radar a tool designed to identify proactive opportunities based on a user’s browsing history

White Ford Escape driving fast on a road in the city at sunsetAt Strathcom Media, we pride ourselves on being a one-stop-shop that is keeping the cogs of the website “wheel” turning and moving forward. We can help you drive more traffic to your website with Google and Facebook advertising. We can help keep visitors engaged on your site through easy to use designs that have been optimized for conversions and are jam-packed with useful information and the technologies we mentioned above. And we can help improve your online presence through our Review & Reputation and Social Media Management packages and much, much more.

If you are looking for an innovative and complete online solutions provider that is going to help you Go Further, drop us a line at info@strathcom.com.

 

1 https://corporate.ford.com/innovation/autonomous-2021.html