Meet The Team
Our team consists of over 50 experts that know how to help your business succeed
When you need to call on someone to get the job done, Bill Warren is your man. With over 22 years of experience in management and 13 in IT solutions, Bill is a veteran who knows the ins and outs of the industry. After cutting his teeth in inventory management and customer service across Western Canada he came to Strathcom for a new challenge. He certainly got what he was looking for.
When he started as the Project Manager at Strathcom in November 1999 we were a small web design company with just five staff. Since then Bill has seen us through many ups and downs, and as Vice President of Operations he now oversees the Design and Support departments along with Strathcom’s Workflow Processes. His other responsibilities include client domain management, site launch coordination, contract management, data syndications relationships and SalesForce administration. With his hands in every part of the process, his co-workers and his clients can breathe easy – because Bill never has time to.
Director of Product Development
Carrie’s been developing websites since she was 12. Imagine her at that age, building sites from scratch during the start of the internet revolution—now imagine what your website could look like today with Carrie at the helm.
At a point in her life, she got paid to play videogames as a streamer on Twitch TV, but, as awesome as you can imagine that’d be, her passion for marketing and design eventually took over. Now Carrie handles the channel’s growth and exposure, and she’s found a career in Design and Development with Strathcom. She’s even leveraged her background in business to increase our clients’ website performance and usability.
Carrie builds websites like she lifts weights: with glistening muscles and a bulging temple. She’ll teach herself new programming languages that would seem as foreign to you as Mandarin. She’ll optimize your website in less time than she takes to optimize her heart rate. And she’ll harmonize body with mind to build that website into a juggernaut that will rampage its way right onto Google’s front page. Booyah. Carrie stands ready to take your website to level 100, and all you have to do is invite Player 2 into the game.
Director of Support & Syndication
Have you ever received a high five over the phone? That’s how energizing it feels when Troy is on the other side of the line.
Managing the support department is no small task, and Troy Eberhardt has been working for just over 11 years at the front lines to keep our clients satisfied. “Turning frowns upside down” is just the tip of the iceberg to what Troy does, which includes working hands-on with clients to set up new accounts, syndication and providing training and support when they need it.
Step into Strathcom’s support den on any given day and you’ll see Troy and his incredible team manning the phones and scanning incoming e-mails, ready to respond to customers throughout Canada with legendary reflexes worthy of The Flash.
When not providing excellent service, Troy can usually be found spending time outdoors with his wife, three amazing kids, and his two Boxer dogs which are (almost) as energetic as he is. His free time is usually spent on the ice when Troy laces up his skates with his men’s league hockey team – leaving just enough time left in Troy’s day for a cold one after the game.
Director of Online Advertising
What’s the most pretentious title that professionals in our industry give themselves? “Guru”? “Ninja”? Whatever it is, be wary of self-appointed experts; they’re usually reluctant to learn anything new.
In our industry, things move too quickly to assume any product or service is totally figured out and has no room for further improvement. That’s why Nathan’s mantra for the Online Advertising team is simple: prove yourself wrong. If you believe a particular method of doing things is the best, you need to be willing to challenge it and find out if that’s actually true. In other words, take the ego out of it, and do what will best equip the client for success.
Having spent years in automotive sales and marketing, Nathan also cooked professionally and has a martial arts background, so when it comes to creative strategies, his buffet of experience packs a punch.
When he’s not immersed in the endless world of Online Advertising, he enjoys clowning around, both at home with his young family, and on stage performing stand-up comedy. He firmly and un-ironically believes that the Panda should be allowed to go extinct, and he would appreciate no further questions on the subject.
Lead Organic Strategist
“Crazy people don’t think they’re going crazy. They think they’re getting saner.”
Melina is a growth marketer who believes that establishing a concrete brand and reputation trumps traditional advertising methods any day of the week. With more than 10 years of in-dealer automotive experience with brands such as Honda, Chevrolet, Cadillac, Toyota, Buick, and GMC, she is no stranger to the smell of exhaust in the showroom or the push to get the last deal counted on the thirty-third day of the month. When it comes to assessing your dealership’s marketing plans, she also isn’t afraid to kick over your proverbial apple cart and set flame to any pre-conceived notions of “what we’ve always done” in favour of strategy based on facts instead of feelings, and in the name of a positive customer experience.
Outside of the office, she can usually be found organizing food trucks for What the Truck?! events around Edmonton, or blazing a trail through the river valley with her four dogs, Desmond (Golden Retriever, affectionately named from her favourite television show, Lost), Jessie James (Great Dane), Jaxon (Yorkshire Terrier), and Ella (Jack Russel Terrier). She dreams of one day living and travelling around in a blue Volkswagen T2a. If your dealership’s brand strategy makes about as much sense as a flash sideways universe, Melina is ready to be your constant.
Senior Online Marketing Manager
Marketing maestro Megan Lepp has been working in the industry since 2010 and is swiftly becoming a legend in her field. As an Online Marketing Manager (OMM), Megan helps clients update and maintain their websites and assist them with their online marketing needs including Google Analytics, Pay Per Click and all of their essential online initiatives.
A knack for keeping track of tiny details would have made Megan the ideal undercover agent, but at Strathcom Media her covert operations aren’t so secret: she’s here to see to it that our clients’ goals are achieved. Before moving from BC and starting at Strathcom, Megan refined her skills at a full-service marketing, media and communications agency where she managed accounts for a variety of businesses.
Megan sets her sights on another target outside of the office: she’s been hunting since she was sixteen and loves everything about the outdoors. She brings the focus and timing of a sniper to everything she does. Whether it’s hunting game or helping clients succeed online, Megan rarely misses what she aims for.
Online Marketing Manager
A decade in the auto industry gives someone a deep understanding of what dealers want. Nine years of operating a successful Albertan auto magazine–that requires a high level of commitment and management. Candace Robichaud is who we’re talking about, and she’s a human encyclopedia with her bookmark placed at “Online Marketing.”
Candace is a new addition to Strathcom’s Online Marketing Management team, but she’s been a client of ours for many years now. She maintains a massive network of clients from her many experiences, and would like you to become her latest premium client. She’s a personable team builder and a high-powered generator of marketing leads. She’d be an invaluable addition to your digital strategy network.
Candace finds that she’s most content when she’s doing something creative, such as working on a marketing plan for your business. She’s currently writing 3 books, sharing her knowledge and experiences with people looking for some uncommon insights. You should speak with Candace and tell her your dealership’s story; we’re sure she’ll help you write its next chapter.
Online Marketing Manager
Kaleena loves anything to do with fitness: crossfit, yoga, even kickboxing! But she also enjoys exercising her mind, which is why she joined Strathcom as an Online Marketing Manager!
With a diploma in Graphic Design & Marketing, as well as 9 years experience in the newspaper industry (including working as a Digital Marketing Coordinator), Kaleena has what it takes to push your business’ online marketing to the next level! Whether it’s improving your internet presence or caring for her rescue cat – Kaleena is always ready for a challenge.
She also enjoys travelling to Nova Scotia with her boyfriend to enjoy the seafood and a good bottle of wine. So if she’s cracking open a crustacean or cracking away at your company’s marketing campaign, Kaleena is someone you want on your side!